Can I return an item?
Return for refund or exchange is eligible within the first 72 hours upon the date item was received. A return will be authorized when merchandise is unused and in its original packaging.
All returns and exchanges must be done with the knowledge and consent of Carbon Cartel. Failure to comply does not constitute a proper return and will result in the customer risking forfeiture of the product and any right to an exchange or refund.
The customer bears responsibility of verifying correct application and/or sizing of the parts before installation. Once a product is installed on a vehicle, it will be considered in used condition and is no longer eligible for return or exchange.
The customer will be responsible for all return shipping fees unless otherwise stated by Carbon Cartel. Original shipping fees are nonrefundable.
We guarantee the fitment of our products when the installation is performed by an appropriately licensed and accredited professional installer at a body shop or performance shop. Carbon Cartel does not recognize car dealerships, detailing shops, and/or tire shops as appropriately suited professional installers of its products. Any products damaged due to failed installation attempts are not considered to be in acceptable return condition and Carbon Cartel is not liable for any return or exchange accordingly.
Carbon Cartel performs a thorough quality check on all items prior to shipment. If an item is received with a visible quality defect, you must bring it to our attention immediately. Once an item has been installed on a vehicle, it is no longer considered to be in acceptable return condition and Carbon Cartel is not liable for any return or exchange accordingly.
Customers are encouraged to open all items as soon as they are received to inspect any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Cartel will not be responsible for any return or exchange accordingly.
A 20% restocking fee will be assessed on all authorized returns.
Special Order / Custom Order
No returns will be accepted for special order or custom order items.